Chief Operating Officer - Sales Operations - AI/ML Focused Digital Transformation Services

Remote
Full Time
Experienced
Job Overview:
We are seeking a US-based COO for Stralynn Consulting Services, Inc, a digital transformation with AI focused niche professional services provider. Must be hands-on leader with a strong understanding of sales, operations and technology (AI/ML, CRM, ERP among others). They will manage day-to-day sales and operations, drive strategic initiatives, and ensure the company's success. They should also be able to build a high-performing team, manage relationships, and focus on process improvement. 
Must have MBA from a top B school (non-negotiable) and should be technology savvy with required AI knowledge, operations tools knowledge. strong attitude to make things happen, and creativity for finding solutions is highly desired for this role. Individual should be a multi-tasker to be able to take up miscellaneous tasks working with fast growing small business. Should be transparent and hard working with excellent communications skills in verbal and writing. 

Roles & Responsibilities:
  • Operational Leadership: Manage daily operations, including strategic planning, team management, process improvement, and resource allocation. 
  • Sales and revenue growth: Manage and work closely with the sales team to develop and implement effective sales strategies, identify new revenue streams, and optimize pricing strategies.
  • Strategic Execution: Implement the company's vision and strategic goals, focusing on operational efficiency and cost reduction. 
  • Team Building: Recruit, train, and manage employees, fostering a positive and high-performing team culture. 
  • Relationship Management: Build and maintain strong relationships with partners, clients, and other stakeholders. 
  • Digital Transformation Focus: Stay updated on the latest digital technologies and their applications in the industry, ensuring the company leverages the right tools and strategies. 
  • Performance Monitoring: Track key performance indicators (KPIs), analyze data, and make data-driven decisions to improve operations. 
  • Financial Management: Develop and manage budgets, track expenses, and ensure financial stability. 
  • Customer Satisfaction: Drive customer satisfaction and retention through improved operational processes and customer experiences. 
  • Innovation: Encourage and support innovation within the company, exploring new technologies and approaches to improve operations. 
  • Compliance: Ensure the company adheres to all relevant regulations and legal requirements. 

Qualifications:
  • Experience: A minimum of 5-10 years of experience in company sales and operations management,  focused on AI/ML and Customer experience technology or digital transformation environment. 
  • Skills: Strong leadership, communication, and interpersonal skills. Experience in project management, process improvement, and strategic planning. 
  • Education: A Bachelor's degree in business, technology, or a related field is preferred. An MBA or other relevant advanced degree is a plus. 
  • Technology Knowledge: A strong understanding of digital technologies, platforms, and trends relevant to the digital transformation industry. 
  • Technical Proficiency: Familiarity to use latest technology and tools related to AI/ML, CRM and other platforms.
    Adaptability: Ability to work in a fast-paced, dynamic startup environment and adapt to changing priorities. 

Additional Considerations:
  • Startup Context: As the COO for a startup, the role will have a broader range of responsibilities. 
  • Hands-On Approach: The COO will need to be comfortable getting their hands dirty and actively participating in operational activities, particularly in the early stages of the startup. 
  • Collaboration: The COO will work closely with the CEO and Chairwoman of the company and other executives to ensure the company's success. 
Perks & Benefits:
  • Growth Opportunities: Career advancement potential in a fast-growing company.
  • Flexible Work Environment: Ability to work remotely when not traveling, with a focus on outcomes rather than hours.

About Stralynn
STRALYNN, a pioneer in Digital Transformation, has a mission to bridge the chasm of  digital and legacy operational models.  We differentiate ourselves as the execution excellence role model of complex implementations with a focus on Data-First strategy. 
Stralynn is headquartered in USA, with offices in Canada and India. With a very talented team across the globe, Stralynn is well-positioned to provide niche services of business technology assessments and business process transformations, scaling from simple to more mature enablement. With our Digital Transformation dossier, we service our customers with a diverse array of top-notch digital business services, customized to provide multi-X EBITDA and growth agility.  Our Digital Capsules are leveraged for 90-day solution turn-up to help enterprises stay agile and move to a run mode. Our STRABASE methodology handholds our customers with self-sufficient automation and benefits-driven approach.
 Our People, the Stralynn Digitization team, are the top global innovative minds in the industry from fortune 500 companies. We take pride in nurturing our Stralynn family with the latest updates to operating models and technologies. Our high-caliber consultants focus on unmatched execution excellence to meet our customers' business-driven goals.
 We strive for success by focusing on customer experiences, collaboration, and leveraging our proven transformational best practices.
 In a nutshell, we believe in our ability to help our customers See Beyond Digital.

 
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